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Managing Q&A Forums and Responding to Feedback (Course Forums, Support Tickets)

By Admin in 21 Feb 2025 | 12:26
Admin

Admin

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Faithful User
Forums Best User
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Posts: 57
Member since: 19 Aug 2020

  • Building strong relationships with your students is essential for creating a thriving learning community and fostering a positive reputation as an instructor.

    Course Forums:     Actively monitor and participate in the course forums to answer student questions, address concerns, and facilitate discussions.

  • Support Tickets: Respond to student support tickets promptly and professionally.

  • Course comments: Interact with comments that students leave on your courses. You can use the dashboard filter tools to find the comment with theses information :

    • From

    • To

    • User

    • Course
      And select show results to view all courses comments



  • Best Practices:

    • Set aside time each day or week to engage with students on the platform.

    • Respond to questions and feedback in a timely manner.

    • Be polite, professional, and helpful in all your interactions with students.

    • Encourage students to participate in the course forums and share their thoughts and experiences.

    • Ask students for feedback on your course and use their suggestions to improve the content and delivery.

    • Actively listen to student feedback and address concerns promptly.

21 Feb 2025 | 12:26
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