KeeBoost Refund Policy & Cancellation Process

1. Digital Courses (Video/Text Courses, Live Classes)

• 14-Day Window: Full refunds are available for unused courses within 14 days of purchase.
• Accessed Content: If course materials (videos, quizzes, live sessions) are accessed, refunds are not available.
• Exceptions: Refunds may be granted for technical issues unresolved within 48 hours of reporting.

1. Contact Support: Submit a request via your User Dashboard Support with your order ID and reason.
2. Verification: We’ll confirm course access and eligibility.
3. Refund Issued: Approved refunds are processed within 5–7 business days (original payment method).

2. Physical Products

• 30-Day Return Policy: Unopened/unused items may be returned within 30 days of delivery.
• Defective Items: Full refunds or replacements available for damaged goods (proof required).
• Custom/Personalized Items: Non-refundable unless faulty.

1. Initiate Return: Submit a request via your User Dashboard Support with order details and photos (if defective).
2. Return Shipping: Customer covers costs unless item is defective (KeeBoost provides prepaid label in such cases).
3. Refund Issued: Once received and inspected, refunds are processed within 7–10 business days.

3. Subscription Plans (Bronze, Silver, Gold)

• No Penalty: Cancel anytime via your support.
• Access Retention: Current billing cycle access remains active until expiry.
• Refunds: Partial/unused days are non-refundable.

1. Contact Support: Provide subscription plan details and reason for cancellation.
2. .Review: We’ll assess payment history and access records.
3. Confirmation email sent upon completion.

4. Bundles (Course Packs, Product Sets)

• Unused Bundles: Full refund within 14 days if no courses/products are accessed.
• Partial Use: Refunds prorated based on unused components (e.g., 5/10 courses unused = 50% refund).

1. Contact Support: Specify bundle ID and unused items.
2. Verification: We’ll assess access logs.
3. Refund Issued: Approved prorated refunds processed within 7–10 days.

5. Installment Payments

• Unused Portion: If a course/product is canceled, future installments are waived.
• Paid Installments: Non-refundable for accessed content; partial refunds may apply for unaccessed portions.

1. Contact Support: Provide installment plan details and reason for cancellation.
2. Review: We’ll assess payment history and access records.
3. Adjustments: Remaining payments canceled; partial refunds issued if eligible.

6. Cancellation Process Overview

• Digital/Physical Products: Initiate via email with order details.
• Subscriptions: Self-service via User Dashboard.
• Bundles/Installments: Contact Support for case-by-case review.

7. Refund Timeline

• Digital Products: 5–7 business days post-approval.
• Physical Products: 7–10 business days after return inspection.
• Bundles/Installments: 10–14 business days post-review.

8. Contact Information

• To contact support login to the website once on your User Dashboard click on Support from the left menu.
• Live Chat: Available 9 AM–5 PM (UTC) on the KeeBoost website.

9. Exceptions & Restrictions

• Club Points: Refunds void any club points earned from the purchase.
• Currency: Refunds issued in the original transaction currency (e.g., $, £).
• Legal Compliance: Refunds adhere to local consumer protection laws.